Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

MADE-TO-ORDER TIMELINE

All Lightning Elite Designs costumes are custom made to order. We do not keep finished costumes in stock.

Please allow approximately 14 weeks for delivery from the date your order is confirmed unless a different timeline is provided in writing.

This estimated timeline includes production and delivery. It is an estimate only and is not guaranteed. Production or delivery may be affected by order volume, material availability, factory closures, statutory holidays, severe weather, carrier delays, labour disruptions, or other circumstances outside our reasonable control.

Customers are responsible for ordering sufficiently in advance of competitions, recitals, performances, photoshoots, rehearsals, or other events.

Customization requests, changes to an order, or delays in receiving required information or approval may extend the estimated delivery timeline.

SHIPPING DESTINATIONS

Lightning Elite Designs currently ships within Canada only.

If your address is outside our available shipping area, checkout will not provide a shipping option and the order cannot be completed.

SHIPPING RATES

Our current tracked shipping rates are:

Orders under $250 CAD: $25 CAD
Orders of $250 CAD or more: Free shipping

Eligibility for free shipping is based on the qualifying merchandise subtotal displayed at checkout after applicable discounts and before taxes.

Shipping rates and free-shipping thresholds may be updated from time to time. The shipping charge displayed at checkout when the order is placed will apply.

TRACKING INFORMATION

All orders are shipped using a tracked shipping service.

Once your order has shipped, tracking information will be sent to the email address associated with your order. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Orders may be shipped using Canada Post or another appropriate carrier depending on the destination, package size, and available service.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review the recipient name, studio or business name, street address, unit number, city, province, and postal code carefully before submitting your order.

If you notice an address error, contact designs@lightningelite.ca as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once a shipping label has been created or the package has been transferred to the carrier.

Lightning Elite Designs is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

RETURNED OR UNCLAIMED PACKAGES

Packages may be returned to us if the address is incomplete or incorrect, the recipient has moved, the delivery is refused, or the package is not collected within the carrier’s required timeframe.

If an order is returned to Lightning Elite Designs, we will contact the customer using the information provided with the order.

The customer may be responsible for reasonable reshipping or carrier return charges when a package is returned because of an incorrect address, refusal, or failure to collect it, except where otherwise required by law.

Made-to-order products returned by a carrier are not automatically eligible for cancellation or refund.

DELIVERY DELAYS

Delivery dates and carrier transit times are estimates only.

Lightning Elite Designs is not responsible for carrier delays, severe weather, service interruptions, labour disputes, natural disasters, incorrect delivery information, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact designs@lightningelite.ca. We will assist with requesting available information from the carrier.

LOST OR MISSING PACKAGES

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct;
Check the delivery area, mailbox, parcel compartment, front desk, and any safe-drop location;
Ask other members of your household, studio, or business whether they accepted the package;
Contact the carrier using the tracking number; and
Contact us at designs@lightningelite.ca so we can assist with the carrier’s investigation.

Carrier investigations and claims may require information or cooperation from the recipient. Refunds or replacements for missing shipments will be considered after the carrier’s investigation has been completed and in accordance with applicable law.

DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If your package or its contents arrive damaged, contact designs@lightningelite.ca within seven days of delivery. Include:

Your order number;
A description of the damage;
Clear photographs of the exterior packaging;
Clear photographs of the shipping label; and
Clear photographs of the damaged product.

Please keep the product and all original packaging while the issue is being reviewed, as the carrier may require them for an investigation.

Do not wear, wash, alter, repair, decorate, or otherwise modify a damaged product before contacting us.

SPLIT SHIPMENTS

Large orders may be shipped in more than one package. If your order is divided into multiple shipments, you may receive more than one tracking number.

There will be no additional shipping charge solely because we choose to divide an order into multiple packages.

LOCAL PICKUP

Local pickup is not available unless it has been specifically arranged and confirmed by Lightning Elite Designs in writing before shipment.

CONTACT US

For questions regarding shipping or delivery, contact:

Lightning Elite Designs
113 10th Street
Wainwright, Alberta T9W 1N6
Canada

Email: designs@lightningelite.ca
Telephone: 780-813-1362

Nothing in this Shipping Policy limits any right or remedy that cannot legally be excluded under applicable law.